1. General Information

All orders are subject to product availability. If an item is out of stock when you place your order, we will notify you and issue a full refund using your original payment method.

2. Delivery Location

Our products are available for delivery to addresses within [Specify countries]. We also accept orders from international customers for delivery to addresses outside these countries. However, we currently do not ship to locations beyond these specified areas.

3. Delivery Time

You will receive an estimated delivery time when you place an order. Please note that these times are only estimates, starting from the shipping date rather than the order date. While we strive to maintain accurate delivery times, they should be considered a guideline and are subject to order approval.

We aim to fulfill your order within [4-30] business days from the order date. Business days are Monday to Friday, excluding holidays. Please note, we do not ship on [Sundays].

4. Shipping Costs

Shipping costs vary based on the weight of your order and the chosen delivery method. You can view the shipping charges by adding items to your cart and proceeding to the checkout page. Additional fees may apply for delivery to remote areas or for large or heavy items, which will be displayed at checkout.

5. Damaged Items in Transport

If you receive your order with damaged packaging, please contact us immediately at [support@kidsactivityhub.com].

6. Questions

If you have any questions regarding the delivery and shipment of your order, please contact us at [support@kidsactivityhub.com].

7. Shipping Policy Details

We are committed to providing excellent shipping services globally. Our delivery process is divided into two key phases:

  • Processing time: Includes order verification, quality checks, and packaging, which typically takes 48 hours post-order placement.
  • Shipping time: After processing, the time taken to transport items from our fulfillment center to you. Note that shipping times can vary due to the ongoing epidemic and varying international policies.

Expected delivery times are:

  • Processing time: 3-7 Days
  • Shipping time: 14-30 Days
    We offer both Express Shipping and VIP Shipping options.

8. Tracking Options

Once your order is on its way, we will send you a tracking number via email. You can track the status of your shipment on our courier’s website or directly on our website at https://kidsactivityhub.com/orders-tracking/ for real-time updates.